1. Information We Collect

We may collect the following types of information:

• Personal Information : Name, email address, phone number, address, date of birth, and any other details you provide through forms, sign-ups, or membership registrations.
• Non-Personal Information : Browser type, device type, IP address, pages visited, and general site usage data collected via cookies and analytics tools.

2. How We Use Your Information

We use the information we collect for purposes such as:

• Processing membership applications and managing your account.
• Communicating with you regarding our services, offers, and updates.
• Improving our website and services.
• Ensuring safety and security within our gym community.

3. Online Registration Data

When you register online, we gather ID proof, address details, and health-related information. These details are used to verify your identity and process your membership application securely.

4. Monthly Data Collection

We may request members to provide updated information on a monthly basis, such as ID verification or health updates. This ensures accurate records and helps us maintain safety and compliance.

5. Payment Information

Your billing details, UPI ID, or card details are collected only for processing membership payments. All sensitive data is encrypted and never shared with unauthorized third parties.

6. Purpose of Data Collection

We collect personal information to provide fitness services, process payments, and ensure gym safety. Additionally, data helps us send reminders and training updates to members.

7. Communication Records

Messages, emails, and phone interactions may be logged for training, dispute resolution, and customer service. These records help us ensure service consistency and member satisfaction.

8. Health Information

To design safe training programs, we may request medical history, fitness goals, and pre-existing conditions. This data is used strictly for health and safety purposes.

9. Member Verification

Your personal data may be used for ID verification and compliance with safety standards. This helps prevent misuse of our services and ensures only verified individuals access our facilities.

10. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share information only in these cases:

• With trusted service providers who assist us in operating our website and services.
• When required by law, regulation, or legal process.
• To protect our rights, safety, or property, or that of our members and visitors.

11. Legal Requirements

We may disclose your data if required by law, government agencies, or in case of legal disputes. Such disclosures will only be made when strictly necessary.

12. Emergency Use

In emergencies, your details may be shared with medical staff or emergency contacts. This ensures quick action and prioritizes member safety at all times.

13. Data Retention

We retain your personal information for as long as you are a member and for a reasonable time after membership ends. Once retention periods expire, data is securely deleted.

14. Data Security

All data is stored on secure servers with restricted access. We use encryption, firewalls, and monitoring systems to protect against unauthorized access.

15. Children’s Privacy

We do not knowingly collect data from individuals below 16 years of age. Membership for minors requires written parental or guardian consent.

16. Data Portability

You may request a copy of your data in a portable format, subject to verification. This ensures transparency and member control over personal information.

17. Cookies & Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device by your browser when you visit our website. They help us remember your preferences, analyze site traffic, and improve your browsing experience.

Types of Cookies We Use:

• Essential Cookies : Necessary for the website to function properly.
• Performance Cookies : Help us understand how visitors use our website.
• Functionality Cookies : Remember your settings and preferences.
• Advertising Cookies : May be used to deliver relevant ads (if applicable).

Managing Cookies:

You can control or delete cookies through your browser settings. However, disabling cookies may affect certain features and functionality of our website.

18. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

19. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

20. Your Rights

You may:

• Request access to the personal information we hold about you.
• Request correction or deletion of your information.
• Withdraw consent to receive marketing communications.

To exercise these rights, contact us at [ 070341 62777 , lifechange@gmail.com ].

21. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the date updated at the top of the page.

22. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Life Change Fitness

• Email: lifechange@gmail.com
• Phone: 070341 62777
• Address: Life Change Fitness, Third Floor, Jacob's Oasis Avenue, Civil Line Rd, Palarivattom, Kochi, Kochi 682025